Terms & Conditions ::

1.GENERAL

Parcelflight.co.uk will only accept goods under the following conditions;

Parcelflight.co.uk does not execute the services itself, but provides the means for customers to make a booking.

Parcelflight.co.uk does not act as an agent, but as an intermediary via whom customers can make a booking.

Parcelflight.co.uk does not come into physical contact with any parcels.

Parcelflight.co.uk may at it's discretion use 3 rd parties or subcontractors for the provision of the service.

Parcelflight.co.uk reserves the right to refuse a booking, although a full refund will be issued if applicable.

All services are subject to availability and coverage.

Parcelflight.co.uk's responsibility in the transaction is the collection of parcel information and the transfer to the carrier.

Although Parcelflight.co.uk will mediate between it's customers and the carrier to settle any disputes, claims or enquiries.

Paypal/Worldpay process payments and are responsible for handling transactions or monies paid to Parcelflight.co.uk.

Parcelflight.co.uk does not come into contact with any of it's customers payment details.

Parcelflight.co.uk will mediate between it's customer and Paypal/Worldpay in the event of any disputes or claims.

Customers may only use the website facilities provided by Parcelflight.co.uk to make legitimate bookings for themselves or for people whom they are legally allowed to act for.

If the owner is not the owner of some or all parts of the goods sent through Parcelflight.co.uk the customer hereby accepts/warrants that it is the lawful and authorised agent of the of the owner of the goods and indemnifies Parcelflight.co.uk against any liability which it might incur as a result of the customer not having the authority of the owner to consign the goods.

Parcelflight.co.uk may change policy from time to time and will provide at least 7 days notice via the website.

CHARGES

Customers can view our website facilities free of charge but must agree not to copy or broadcast any pages from the website.

Customers may download and print one copy of the information supplied on the website for personal use only.

Worldpay/Paypal are a separate entity to Parcelflight.co.uk and customers making payment on our website are also subject to their terms and conditions.

Parcelflight.co.uk cannot accept responsibility for any fraud or illegal use of payment cards used to procure it's services.These issues must be taken up with Worldpay/Paypal.

All times stated are GMT.

If a consignment is heavier or larger than stated at the time of booking Parcelflight.co.uk may make additional charges to cover the extra size and weight of the parcel or number of parcels sent.

The customer agrees not to withhold any payment to Parcelflight.co.uk due to any outstanding claim.The absence of any collection or delivery consignment note does not allow the customer to with hold payment to Parcelflight.co.uk.

The customer must supply all the correct information at the time of booking included collection and delivery names, addresses, telephone numbers.Parcelflight.co.uk is not responsible if the customer does not supply the correct information, or supplies incorrect information.

Any money supplied to Parcelflight.co.uk is for services only. Any money paid to Parcelflight.co.uk does not cover any duties or taxes which may be payable.

PACKAGING

The customer confirms that they have packaged the goods to ensure a safe transportation ensuring no harm to persons or the environment.

The driver reserves the right to refuse a parcel at the point of collection if he/she deems the goods to be packaged incorrectly.

The customer will not send any prohibited items(for a list of prohibited items please refer to FAQS)

The customer will indemnify Parcelflight.co.uk against all loss, costs damages or expenses or any other liability in the event of sending any items which are prohibited.

Parcelflight.co.uk will not knowingly accept any prohibited items.

CLAIMS

If a consignment is lost the customer must notify Parcelflight.co.uk within 14 Days with proof of value being submitted within the same time.If a consignment is damaged the customer must notify Parcelflight.co.uk within 24 hours of reciept of the parcel with proof of value being submitted within the same time.

Claims are processed by our subcontractor and the subcontractor will investigate any claim and the outcome of the claim will be entirely at their discretion .Parcelflight.co.uk will mediate between it's customer and the carrier.

Failure to report a lost parcel within 14 Days or a damaged parcel within 24 hours of reciept of the parcel will void any claim.

When reporting a lost or damaged parcel a customer must supply a full consignment note or parcel number.

Any claim for loss or damage must include a proof of value receipt.

Once any claim correspondence is received bt Parelflight.co.uk we will forward this onto the relevant carrier. Any decision can take upto 3 months.

Claims cannot be made for late collection or delivery unless the service is guaranteed.

Claims cannot be made for loss of earnings.

Claims cannot be made for consequential loss.

INSURANCE

Any booking made with Parcelflight.co.uk will include our standard insurance which is confirmed when a booking is made.

The carrier is responsible for any loss or damage, not Parcelflight.co.uk.

The customer is also responsible for completing the airway bill correctly.

Please be aware that the following goods are excluded from compensation.

•  Antiques (objects over 100 years old).

•  Articles made largely or wholly of gold, silver or other precious metals.

•  Watches.

•  Ceramics such as ornamental and decorative china, resin and porcelain**.

•  Diamonds and other precious stones.

•  Glassware**.

•  Hazardous or dangerous goods, prohibited or restricted items.

•  Jewellery (except imitation).

•  Real fur.

•  Stamps.

•  Negotiable documents.

•  Money - current bank note, currency note or coins, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer; bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons; unobliterated postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed); airline tickets, coupons, vouchers, tokens, stamps or similar documents which can be exchanged by themselves or with any other document for money, goods or services, national insurance stamps or bankers drafts.

Please note: collectables - items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover. However, any compensation payable for loss of, or damage to, any collectable shall be limited to the actual price paid for the collectable.

REFUNDS

All refund requests must be placed in writing or by email with full name collection address, delivery address, and parcel or consignment numbers and a claim form supplied by Parcelflight.co.uk.

Once a refund has been confirmed for issue the timescale for transfer of monies is subject to Worldpay/Paypal terms and conditions.

Refunds are made back onto the card that payment was originally made from.

Refunds are not given for late collection or consequential loss.

Once a collection attempt has been made, a refund cannot be issued due to a charge being made by the carrier.

COLLECTION OF GOODS

Goods must be ready for collection between 9am and 5-30pm on the day of collection. If the goods are not ready or no-one is available at the collection address a surcharge may be added by Parcelflight.co.uk.

It is the responsibility of the customer to package the goods well and safely.

DELIVERY OF GOODS

It is the responsibility of the customer to ensure that someone is available at the delivery address for delivery of goods.