Please note that all parcels are covered by our standard insurance of £50. If you do not request extra insurance cover, £50 is the maximum you will be receive for any damaged or lost parcel.
You can purchase extra insurance cover (available for most items but please see the list below for uninsurable items) at the time of booking. Some carriers will only insure items when they are new and in their original packaging e.g. T.V.’s – this is because the manufacturers packaging is classed as the recommended packaging. Any other form of packaging can comprise that safety of the item and therefore the claim. Please also note that if no damage is visible on the outside of the item, then no liability is taken for concealed/ internal damage. Please note that Bicycles or Musical Instruments must be in suitable hard travel cases, otherwise your claim may be rejected.
Please also note you can insure an item for its cost of replacement value only and not the sales value.
We will advise you on your individual circumstances if you wish to contact the office regarding this.
Some services require the value of the extended cover to be marked on the consignment note. You will be advised of this prior to the collection being made, When this occurs it is the customers responsibility. A copy of the consignment note with the extended cover marked on will be required in the event of a claim.
Please do not presume anything when it comes insurance cover. If you are in any doubt, please contact our office and we will be pleased to advise.
Uninsurable items (we can collect and deliver these but we cannot insure)
Glass
Paintings
Collectables i.e.memoribillia or rare items
Jewellery ( Not all services will take Jewellery, You must contact the office in advance to check its ok to send)
Antiques
Sculptures/Works of Art.
Any 2nd hand goods would need to be professionally packed. Photos of the goods and the packaging would need to be sent to info@parcelflight.org.uk with your order number prior to collection. Failure to provide this evidence may result in any claim been rejected by the carrier.
Please note that if you are sending musical instruments or bicycles, these must be packed in suitable travel cases to validate any insurance cover. Soft packaging will not be deemed suitable.